FAQs

Our jewelry is crafted from premium stainless steel and coated with 18k gold using an advanced technique called Physical Vapor Deposition (PVD).

This innovative method is 10 times more durable than traditional gold or silver plating, ensuring our pieces are 100% waterproof!

Our Stainless Steel pieces are water resistant, hypoallergenic, nickel free & tarnish free! Made for everyday wear with no need to be taken off. Each piece is crafted from premium stainless steel and is 100% nickel-free, ensuring they are safe for those with allergies or sensitive skin.

Yes you receive a 12-month warranty on each piece of jewelry your purchase from Sophie Collection. Manufacture defects and discoloration are included in the warranty. Manufacturing defects do not include tear, scratching, stretched chains, lost jewellery or jewellery damage due to improper cleaning or storage.

Last on, First off:

Apply perfumes, lotions, and hairsprays before putting on your jewellery, and remove it as the first thing you take off when you get home.

Avoid Water:

Take off jewellery before swimming, showering, or washing your hands to prevent damage from chlorine, soap, and moisture.

Physical Activity:

Remove jewellery before exercising, gardening, or any heavy housework to prevent bending, scratching, or loss of stones.

Handle with Care:

Avoid excessive force that could bend metal or scratch gemstones.

Avoid Abrasives:

Never use toothpaste or paper towels, as their abrasive formulas can scratch or dull the surface of your jewellery.

Yes! We use genuine freshwater pearls in all of our pieces.

We offer free shipping for orders over $80. Standard shipping is $9 and $12 for Express shipping.